FAQ
FAQ - Frequently Asked Questions
Product Details
1. How does the plush work? Our Koala plush simulates a natural breathing rhythm and emits soothing sounds to promote relaxation. You can activate or deactivate these functions using the button located on the Koala’s right foot.
2. Is the plush suitable for all ages? Absolutely, our plush is designed for children aged 3 and up as well as adults. It is perfect for anyone looking to relax and find comfort.
3. Can the plush be used while sleeping? Yes, our plush is perfectly safe for sleep use. It complies with all applicable safety standards in Canada, Australia, and the UK.
Technical Specifications:
- Color: Grey
- Material: High-quality polyester
- Size: 30 cm
- Power: Operates with 3 AAA batteries (not included)
Order Information
4. How can I track my order?
You can track your order in real-time by checking the shipping confirmation email sent to your inbox within a week of your purchase.
You can also contact us directly by email at contact@florahia.com to check your order status.
Note: Due to high demand for some products in our catalog, shipping times may vary from the estimated delivery times provided below.
5. What are the estimated delivery times?
Our standard shipping times are typically between 7 to 14 business days. However, delays may occur due to unforeseen circumstances such as supply chain disruptions or public holidays.
6. Where should I return my items?
To return an item, please contact us at contact@florahia.com for detailed instructions and the return shipping address.
7. How can I modify or cancel my order?
If you wish to modify or cancel your order, please email us within one hour of your purchase.
Shipping & Processing
8. What are the shipping costs?
- Standard shipping (with tracking): Free
- Priority insured package (with tracking): $2.90 USD/GBP/AUD (based on location)
9. How long does it take to process my order?
Your order will be processed within 1 to 3 business days.
10. Do you ship internationally?
Yes! We ship to Canada, Australia, the UK, and many other countries. Please check with our support team before placing your order for specific inquiries regarding your location.
11. I entered the wrong shipping address or selected the wrong color. Can I change it?
Contact us immediately by email at contact@florahia.com. While changes are not guaranteed once an order has been processed, we will do our best to accommodate your request.